Falls off
In general, the less elastic the surface, the better the namelabels stick to the surface. The namelabels should therefore be attached to the wash tag or the actual tag on clothes, and not directly on the clothes. Also remember that they should be fastened for at least 24 hours before washing clothes.
Common causes of errors:
i) The namelabel is attached directly to the clothes. Then the surface usually becomes too "stretchy" and the namelabel falls off easily in the wash.
ii) The namelabel is attached to woolen clothes. Then the namelabel falls off easily in the wash.
ii) Have not waited for 24 hours from the namelabel is attached until the clothes are washed.
iii) Have not pressed the namelabel hard and firmly enough.
We help you with the following:
i) If you are not satisfied, we will refund money to you.
ii) Send us an e-mail with a picture of a couple of examples of what you have tried to attach the namelabel to, and we will get back to you with a proposal for compensation
iii) We will then refund money to you. You can expect to have the money in your account 2-5 working days after you have received confirmation of a refund from us.
